Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you and [LEGAL ENTITY NAME] ("Kaimen", "we", "us", or "our") governing your access to and use of the Kaimen website, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, creating an account, accepting an invitation from your company, or otherwise using Kaimen services, you agree to these Terms. If you do not agree, you must not use the Platform.

If you use Kaimen on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization where applicable.

2. About Kaimen

Kaimen is a corporate wellness platform that helps companies provide employees with access to a network of gyms, fitness studios, and wellness venues through a corporate subscription or sponsored access arrangement.

Through the Platform, eligible users may discover participating venues, manage access associated with their subscription or plan, check in at venues according to applicable rules, and use related features that Kaimen makes available from time to time.

Kaimen does not own or operate every gym, studio, or wellness venue listed on the Platform. Many services at those locations are provided directly by independent third-party venue operators.

3. Eligibility

You may use the Platform only if you can form a legally binding contract and only in compliance with these Terms and applicable law.

Employee access typically depends on sponsorship or eligibility under a company arrangement with Kaimen. If your company ends or changes its arrangement, your access may change or end accordingly.

You must provide accurate information during registration and keep it up to date. Kaimen may refuse, suspend, or limit access where eligibility cannot be verified or where use would violate these Terms.

4. Accounts and Access

To use certain features, you may need to create an account or accept an invitation linked to your company. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You must not share your account, credentials, membership benefits, or access codes with others. You must not allow another person to check in or access venues using your account.

Notify Kaimen promptly if you suspect unauthorized use of your account. Kaimen may require additional verification steps to protect accounts and prevent abuse.

5. Corporate Subscriptions

Companies may purchase or sponsor subscriptions, seats, credits, or other forms of access for their employees or eligible users under a separate commercial agreement, order form, or plan configuration with Kaimen.

Subscription availability, included venues, visit limits, credits, reporting features, admin tools, and other benefits depend on the company's agreement and the plan selected. Features described on marketing pages may not apply to every plan.

Company administrators may have visibility into relevant subscription, eligibility, and usage information as needed to manage the corporate program, subject to the company's agreement and applicable privacy practices.

6. Employee Access

If you access Kaimen as an employee or sponsored user, your ability to use the Platform is subject to your company's active arrangement with Kaimen and any eligibility rules your company or Kaimen applies.

Your company may invite, approve, suspend, or remove users from its program. Changes made by your company may affect your access without separate notice from Kaimen.

Employee access is personal to the eligible individual and may not be transferred, sold, or assigned except as expressly permitted by Kaimen in writing.

7. Gym and Wellness Venue Access

Participating gyms, fitness centers, studios, and wellness venues ("Venues") may offer access, classes, equipment, or services subject to each Venue's own rules, hours, capacity limits, membership policies, and safety requirements.

Venue availability, schedules, class offerings, and services can change and may vary by location. Listing a Venue on the Platform does not guarantee continuous availability or that every service at that Venue is included in your plan.

You must comply with all Venue-specific rules while on site, including check-in procedures, conduct policies, dress codes, equipment rules, and any age, health, or waiver requirements the Venue requires.

8. Check-ins and Usage

Access to Venues through Kaimen may require check-in, QR verification, booking confirmation, or other access controls. You must complete these steps honestly and only for your own use.

Check-in and usage records may be used to manage subscriptions, validate Venue access, prevent fraud or abuse, operate the Platform, and provide reporting to companies as permitted under their arrangement and our Privacy Policy.

You must not manipulate, falsify, reverse engineer, or attempt to circumvent check-ins, credits, visit limits, bookings, memberships, or access controls.

9. Payments and Billing

Billing terms depend on whether the customer is a company or, where offered, an individual user. Corporate customers are typically billed according to their commercial agreement, invoice terms, or selected plan.

Fees, taxes, billing cycles, seat counts, overages, and payment methods are as stated in the applicable order form, invoice, in-product checkout, or agreement. Marketing materials are informational and do not themselves create pricing commitments.

Unless expressly agreed otherwise in writing, unpaid amounts may result in suspension of access for the affected company program or user accounts until payment issues are resolved.

10. Cancellations and Termination

Corporate cancellations, renewals, seat reductions, and related commercial terms are governed by the applicable company agreement or plan terms. Where those terms are silent, Kaimen will communicate available options through the company's account contacts.

Kaimen may suspend or terminate access for a user or company for misuse, fraud, abuse, non-payment, security risk, or material violation of these Terms or Venue rules.

You may stop using the Platform at any time. Stopping use may not by itself cancel a company's paid subscription or commercial obligations. Refund and cancellation outcomes, if any, depend on the applicable agreement and circumstances; these Terms do not create a guaranteed refund right.

11. Acceptable Use

You agree to use the Platform and Venues lawfully and respectfully. You must not use Kaimen to harm others, interfere with Venue operations, or misuse corporate wellness benefits.

Prohibited conduct includes, without limitation: sharing accounts; reselling access; fraudulent check-ins; harassment; unsafe or unlawful behavior at Venues; scraping or attacking the Platform; uploading malware; or attempting unauthorized access to systems, data, or other accounts.

Kaimen may investigate suspected violations and take action it reasonably considers appropriate, including warnings, access limits, suspension, or termination.

12. Third-Party Services and Venues

Venues and certain related services are provided by third parties. Those third parties are responsible for their facilities, staff, equipment, classes, on-site services, and Venue-specific policies.

Kaimen is a platform facilitating corporate wellness access and related digital features. Except where Kaimen expressly operates a service itself, Kaimen is not the provider of the on-site fitness or wellness services you receive at a Venue.

Third-party websites, apps, payment processors, or tools linked from the Platform are governed by their own terms. Kaimen is not responsible for those third-party terms or services.

13. Intellectual Property

Kaimen and its licensors own the Platform, including software, branding, logos, designs, text, graphics, and other content made available by Kaimen, unless otherwise stated.

Subject to these Terms, Kaimen grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for its intended wellness and account-management purposes.

You do not acquire ownership of any Kaimen intellectual property. You may not copy, modify, distribute, reverse engineer, or create derivative works from the Platform except as allowed by law or with Kaimen's prior written consent.

14. Privacy

How we collect, use, and share personal information is described in our Privacy Policy, which explains practices relevant to accounts, usage, Venue access facilitation, and company reporting where applicable.

By using the Platform, you acknowledge that information related to eligibility, check-ins, and usage may be processed as needed to provide the service and fulfill corporate program requirements.

If there is a conflict between these Terms and the Privacy Policy on a privacy-specific topic, the Privacy Policy controls for that topic.

15. Disclaimers

Kaimen is not a medical provider, healthcare service, or clinical advisor. Content and features on the Platform are for general wellness and access-management purposes only and are not medical advice.

Fitness and wellness activities involve inherent risks. You are responsible for assessing your own fitness for activities, using appropriate judgment, and consulting qualified professionals where appropriate before beginning exercise or wellness programs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

16. Limitation of Liability

To the extent permitted by applicable law, Kaimen is not responsible for injuries, health outcomes, property damage, or service quality arising from activities, facilities, equipment, instruction, or services provided directly by third-party Venues.

To the maximum extent permitted by law, Kaimen and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunities, arising out of or related to your use of the Platform.

To the maximum extent permitted by law, Kaimen's aggregate liability arising out of or relating to these Terms or the Platform will not exceed the amounts paid to Kaimen for the specific service giving rise to the claim during the twelve (12) months preceding the event, or if no such amounts were paid, one hundred US dollars (or local currency equivalent). Some jurisdictions do not allow certain limitations; in those cases, Kaimen's liability is limited to the fullest extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Kaimen and its officers, directors, employees, and agents from and against claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your misuse of the Platform; (b) your violation of these Terms; (c) your violation of Venue rules or applicable law; or (d) your infringement of any third-party right.

This obligation applies to the extent permitted by law and does not require you to indemnify Kaimen for Kaimen's own willful misconduct where such indemnification would be unenforceable.

18. Changes to These Terms

Kaimen may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and may provide additional notice through the Platform, email, or company administrators where appropriate.

Continued use of the Platform after updated Terms become effective constitutes acceptance of the changes, except where applicable law requires a different process.

If you do not agree to updated Terms, you must stop using the Platform and, if applicable, work with your company to end sponsored access.

19. Governing Law

These Terms are governed by the laws of [COUNTRY/JURISDICTION], without regard to conflict-of-law principles, except where mandatory consumer or local laws provide otherwise.

Any dispute arising out of or relating to these Terms or the Platform will be resolved in the courts of [COUNTRY/JURISDICTION], unless a different dispute-resolution process is required by law or agreed in a separate written company agreement.

If a company has a signed commercial agreement with Kaimen containing governing-law or dispute terms, those terms control for disputes under that agreement to the extent of any conflict with this section.

20. Contact Us

If you have questions about these Terms of Service, please contact the Kaimen team at info@kaimen.app.

For privacy-related questions, please also review our Privacy Policy and use the contact methods described there where appropriate.